What Do My Virgin Media Router Lights Mean? (Beginner’s Guide)

It is not difficult to see why Virgin Media is a favourite service for many internet users living in and around the UK. It provides fast speeds and minimal downtime, and it's pretty affordable as well.

Your Virgin Media router uses LED lights to tell you about the device’s current state. We have rounded up all the most common routers and light configurations for quick diagnostics.

We’ve probably all been left wondering what Virgin Media green lights mean or what blinking orange lights are trying to tell us on our Virgin Media routers.

We have also gone over some of the reasons why your internet might be cutting out right here, so be sure to read that if you find that your issues haven’t been addressed in this article.

You can use the table of contents below to navigate your Super Hub model faster.

Table of Contents

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What do my virgin media router lights mean?

The basics: What are Virgin Media Router Lights?

As with many internet routers, Virgin Media routers also have lights you can use to determine what’s wrong. Depending on the model, the lights are located at different locations on your router, and each one corresponds to a different meaning.

Router lights are not colour specific across manufacturers, so one make of router with a flashing green light might be a good thing for one type and a bad thing for another.

The Virgin Media Super Hub 3 has different coloured lights, and we cover their meanings below. It has internet and power light, and these 2 lights can change colours independently to give you a diagnostic of what is going on.

What are the different kinds of Virgin Media Hub Lights?

Generally speaking, there is a power light, an internet light, and a wireless light, depending on the model of your Super Hub.

Each of these lights will tell you about what is currently going on with your internet and wireless connections. An absence of lights on your Virgin Media Super Hub usually means that it is unplugged, switched off, or plugged into a wall socket with no power.

There are many different combinations of lights and colours that we cover in our Super Hub-specific section below!

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Virgin Media Super Hub 2

If you have a SuperHub 2, you will find these descriptions below very helpful if you are currently experiencing a loss in connectivity or are simply curious about the current status of your Hub.

We don’t recommend staring at them for too long, though, as they are not very entertaining. Below are some of the most common lighting configurations you will encounter.

No lights are on

Your hub is probably switched off or unplugged. Plug it back in and switch it on; you should be golden.

The white power light is on, and Internet lights are flashing

This means that your Hub is working correctly; hurrah!

The white power light is on, and the Internet lights are off

This means that the Hub is on, but your WiFi isn’t. This is often confused with Virgin Media’s green lights flashing, but they point towards completely different faults, despite being the same colour.

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

The white power light is on, and the Internet lights are blue

Your internet is working when you see this light configuration, but you might find an unhappy device on your WiFi network. Try restarting the device and your Super Hub and checking if this continues.

If you still have problems connecting to your WiFi, you will have to contact Virgin Media and ask them to troubleshoot with you.

The white power light is on, and the Ready light is off

This means that the Hub is on, but your WiFi isn’t.

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

Virgin Media Super Hub 3

If you have a SuperHub 3, please see the following explanations. They may be helpful if you are having trouble connecting to the internet or are simply interested in how your Hub is doing.

White Power on and WiFi flashing red

This is normal if you are not using a Virgin Media hub for WiFi. You might have a separate WiFi router that handles all of the WiFi connections instead, which means that you are running in modem mode.

If you don’t have a separate WiFi router, then you might have to perform a factory reset on your Virgin Media Super Hub 3. To do this, follow the steps below:

Factory resetting your Hub

  1. Connect the Hub to the wall as well as the side of the Hub
  2. Hold the pinhole reset button for 10 seconds on the back of the Hub. You can use a pen or paper clip to do this.
  3. Wait a few minutes for the Hub to clear its settings and reboot
  4. As soon as the hub is ready, you will see the white power lamp. You will see a solid white light ring if you have a Hub 4.
  5. Remember: Once the Hub is reset, it will return to factory settings, so if you’ve made any changes, like updating your WiFi password, you’ll need to do so again.

No lights on at all

This means that the Hub is probably switched off, the wall plug is, or both. Don’t worry; it happens to the best of us.

Check that the Hub’s power supply is securely attached to the wall and the back of the Hub and that it is turned on.

Rebooting the Hub may take five to ten minutes, so please be patient. You’re all set as soon as you see the white power light solidly lit.

The white power light is on, and nothing else.

The Hub appears to be working and online, which means that your phone, laptop, or another device is having trouble connecting to your WiFi network.

Try restarting the offending device and try again.

Green power light flashing WiFi Light Green

This is usually a device fault like the above. Try restarting the offending device and try again.

The red power light is on

This means that your Hub is too hot. Easy fixes for this include:

  • Placing the hub out in the open
  • Uncovering the vents if anything is obstructing the Hub’s airflow
  • Putting the Hub in the upright position if you have not already done so

The green power light is on, and the WiFi light is flashing green

This means that the Hub is on, but your WiFi isn’t.

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

White Power Light on and Internet light flashing green

In this case, your Hub may need to be rebooted. The Hub’s power supply should be firmly attached to the wall and work.

Remember that the Hub can take five to ten minutes to reboot, so be patient. You should be able to access the internet once the white power light is back on again.

The white power light is on, and the Internet light is flashing red

Just like the previous issue, a reboot should sort you out. And also, like before, remember that the Hub can take up to five or ten minutes to reboot, so be patient. You should be able to access the internet once the white power light is back on again.

The yellow power light is on

A yellow LED does not indicate any issues, it seems to affect some users, but it is OK to leave it as it is. If you are having connectivity issues, then a factory reset should get you up and running again in no time.

Virgin Media Hub 4

We love the Virgin Media Hub 4 because of its distinctive shape, styling, and features. The Hub 4 is also easy to troubleshoot, thanks to the easy-to-see LED strip that houses the Hub 4 lights.

If you have a SuperHub 4, the following descriptions will come in handy if you are having trouble with your connection or just want to learn more about how it works when the lights are in specific colours.

Solid White

When you first turn the Virgin Hub 4 on it will show a solid white light for around 60 seconds.

Red Light

It means there is an issue with your connections even though the Virgin Hub 4 is on. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub.

Dim White Light

The Virgin Hub 4 is on if you see a dimmed white light means that everything is okay and that it is working usually. This means you can use your Virgin Media Hub 4 to connect to the internet and use it as intended.

Green Light

If this is happening to you, then your Virgin Media Hub 4 is on, but it means that a software update is being downloaded if the Virgin Media Hub 4 flashes green slowly. Once the update is downloaded and installed, the Virgin Media Hub 4 will need to restart. This only takes a few minutes, so you should be back online.

Blue Light

This means that the Virgin Media Hub 4 is on. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes.

When the WPS connection is successful, the light ring will stay blue for 20 seconds. If the ring flashes rapidly, it indicates that the WPS connection was unsuccessful, and you should try again.

Flashing White

This means that the Virgin Media Hub 4 is on. It is booting up and should be ready in 5 minutes.

Virgin Media Super Hub 5

Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range.

These routers provide vital enhancements such as WiFi 6 and 2.5Gbps Ethernet, which is a must for heavy network loads in the home for gaming and media streaming.

Stay tuned for a full diagnostics list as we eagerly await a demo unit to test.

What did we learn?

We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Media users out there.

If you have WiFi range issues, go into a lot of detail about the best Virgin Media WiFi Boosters and Mesh systems.

This is meant to be a singular source for a quick look at what could be wrong with your router. If you still don’t come right with your internet after finding out about the specific lighting configuration on your router, then you can contact Virgin Media and have them look into it further.

Thanks for reading!

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